Stress is an inevitable component in every workplace. It’s not uncommon to feel a little on edge while working full days, having to meet constant deadlines, and managing multiple projects and clients simultaneously. You’ve got a lot on your mind, so sometimes a little tension between co-workers can develop into bigger conflicts that add unnecessary anxiety to your already busy workday. Your relationships in the office are important, but so is the quality of your work, so here are a few ways to handle conflict in the workplace so you can get the most out of both.
Naturally, we approach conflict in two ways: Fight or Flight. However, neither of these options are ideal for the office. If you run away from an issue, you’re almost denying that it actually exists and sidestepping the issue will never get it resolved. This will ultimately make things worse as time passes. On the flip side, combating the problem means placing blame on someone else and results in unnecessary hostility between coworkers. So a third option then comes into play, and that’s compromise.
Not all conflicts are bad. They result when both parties feel passionately about what they are working towards. This is a great quality to have in a team member, but sometimes the problems it may cause are simply the result of miscommunication or misunderstanding.
The best way to approach a conflict is with an open mind. Don’t be too quick to assume the other party has a negative intent. Respect the different things that may be considered offensive to one person and possibly not another. Offices are very diverse and everyone has different experiences to bring to the table. Maybe looking at something from a different perspective will help benefit you in the long run as well.
Choose your battles wisely. You can’t always win, so maybe weighing the importance of what you’re fighting for will make you realize if it’s actually worth the energy. Whether it’s getting a little extra exercise for by accepting a further parking spot or agreeing to a slightly different project approach, try looking at the benefits of the other side, and maybe you’ll realize not getting your way isn’t the end of the world.
Consider what may have caused the conflict in the first place. Maybe you worded something a little misleading or forgot to mention something you didn’t think was important. Whatever it is, think about the reasons why someone may feel the opposing way they do and then try putting yourself in their shoes to think of a solution.
Try to end the conflict in its early stages. Sometimes the best way to solve a conflict is before it ever really starts. Communicate with co-workers and see if there is anything you may have done to upset them, so the issue doesn’t eventually blow up. Listen to what they say carefully so you show that you acknowledge how their feeling and can prevent similar issues in the future.
Don’t place the blame. Take note of the words you use as you address the issue. Placing the blame obviously isn’t the best way to resolve the conflict. Try to speak in first person so you can explain how you feel without causing the other person to feel like they’re being attacked or targeted. Asking for help isn’t a bad idea either. A mediator can help level the playing field as an outside perspective controlling an equal and civilized discussion.
Lastly, make sure the conflict is resolved. This means that both parties can agree that they feel better about the situation. Set plans on how to handle a similar situation in the future. You both know you have too much to worry about during the workday without adding the stress of a personal conflict. Making sure it’s no longer an issue and knowing you’ll work together to prevent another one will relieve an unnecessary burden off everyone’s shoulders.